Refund Policy if the item is faulty?
Please contact us within 7 days of receipt of your order should you have any queries about the product(s) you have received.
While every effort is made to ensure that you receive the required goods in the best possible condition, please inspect all items carefully upon receipt. In the unlikely event that you receive faulty goods, please contact us immediately.
Please note: no refunds can be given once the goods have been cut, treated or altered in any way.
This does not affect your statutory rights.
Refund Policy if I have changed my mind or ordered an incorrect item?
FABRIC and TRIMMINGS
A cut length of fabric or trimming is classed as a bespoke item, as that specific length of fabric or trimming has been specifically cut for you.
If you have ordered a specific length of fabric, you are unable to cancel the order for any reason once the Fabric Supplier has cut the fabric to dispatch to us, in accordance with the provisions of the Consumer Protection (Distance Selling ) regulations 2000.
We can, however, ask the fabric companies to accept your order back into stock and negotiate a refund, however, this is subject to the fabric companies’ agreement and the payment of their handling charges.
Should you realise that you have ordered the wrong product, or decide that you have changed your mind and wish to return it, then please contact us, and we will liaise with the fabric company on your behalf to check whether they will accept the order back. Goods can only be returned to us after agreement has been confirmed.
Any goods must be returned in the original condition.
Returns are not usually possible if the fabric length is less than 5 metres.
Fabric Companies do impose a restocking/handling fee, which is typically 25% of the order value, and this would be deducted from the refund given to you. This handling charge covers the fact that your length of fabric has been cut specifically for you, and another future customer is unlikely to require the same length and so the Fabric Company will make a partial loss on the returned goods.
All costs relating to postage for returns are the buyer’s responsibility.
BESPOKE CURTAINS, BLINDS,CUSHIONS OR ANY OTHER BESPOKE ITEM
Where we are making bespoke items for you such as curtains or blinds, you are unable to cancel or return the order for any reason once we have received your fabrics from the Supplier and the making up process has begun, in accordance with the provisions of the Consumer Protection (Distance Selling ) regulations 2000.Please contact us within 7 days of receipt of your order should you have any queries about the product(s) you have received.